FAQ

My chalk marker looks dried up. How do I get the ink to work?

Our marker is designed with a tiny seal inside to preserve the liquid chalk and prevent it from drying up before it reaches you. The tip might "look" dry, but that is because the ink seal has not been broken. 

Step 1:
Hold the marker upright and PRESS ON THE INK TIP MULTIPLES TIMES with your finger. This will open the valve and let air in to move the ink.

Step 2: 
SHAKE the marker vigorously for 20-30 seconds to move the ink around.

Step 3: 
Press down on the ink tip on paper and hold for up to 20 seconds. If ink still isn't moving, repeat steps above until it does.

Do you ship overseas?

We currently only ship within United States. But watch this space!

Send us a direct email at support@savvyandsorted.com if you require international delivery.

How long will it take to get my order?

Your order will be shipped according the the shipping preference you selected at checkout.

One-Day Shipping
Two-Day Shipping
Standard Shipping (4-15 days)

What shipping carriers do you use?

We use all major carriers, and local courier partners.

Can I return my product?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we promise to take care of you!

Any questions?

You can contact us through our contact page or email support@savvyandsorted.com.

We will be delighted to assist you!